Staff Commendation & Complaints Procedure
1. Information:
We are committed to providing top-notch security services, and your feedback plays a crucial role in helping us maintain and improve our standards. We encourage you to share your experiences with our security personnel, whether it's a commendation or a complaint, as your input is invaluable in our continuous efforts to serve you better.
2. Staff Commendation:
We take immense pride in our dedicated team of security professionals who work tirelessly to ensure your safety and peace of mind. If you've had a positive encounter with one of our security guards and would like to commend their exceptional service, please use this space to share your thoughts. We believe that acknowledging outstanding efforts is an important part of fostering a strong and motivated security team.
To post your commendations, please follow these steps:
- Switch to our Staff Commendations page.
- Copy the form that's provided below and fill in with your information as detailed as possible.
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[b]Commendation[/b] Commendation
[b]Your Full Name:[/b]
[b]Your Phone Number:[/b]
[b]Staff Full Name, Badge or Description:[/b]
[b]Date and Time of the Incident:[/b]
[b]Location of the Incident:[/b]
[b]Detailed Explanation:[/b]
[b]Evidences:[/b]
3. Staff Complaints
On the other hand, if you've encountered any issues or concerns regarding our services or the behavior of our security personnel, we are equally eager to hear from you. Your complaints are taken seriously, and we will thoroughly investigate any reported issues to address them promptly. Your insights help us maintain our high service standards.
((We do not take OOC complaints via our forums. In order to report a staff member for OOC misconduct, please contact Spring directly.))
Please keep in mind that we value constructive and detailed feedback. When posting, please provide specific information about the date, time, location, and the personnel involved, if possible. This will help us to identify and address any issues more effectively.
To post your complaint, please follow these steps:
- Send a private letter to Internal Affairs Division. (( PM to PT: Internal Affairs forum group ))
- Copy the form that's provided below and fill in with your information as detailed as possible.
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[img]https://i.imgur.com/kWcSahD.png[/img]
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[divbox=#BF0000]
[centre][size=150][color=#FFFFFF][b]Internal Affairs Report[/b][/color][/size][/centre]
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[hr]
[centre][size=130][b]COMPLAINANT INFORMATION[/b][/size][/centre]
[b]Full name and surname:[/b] ANSWER
[b]Phone number:[/b] ANSWER
[b]Date of birth:[/b] ANSWER
[b]Address of residence:[/b] ANSWER
[b](( GTAW forum name: ))[/b] ANSWER
[hr]
[centre][size=130][b]REPORTED EMPLOYEE(S) INFORMATION[/b][/size][/centre]
[b]EMPLOYEE 1[/b]
[b]First Name:[/b] ANSWER
[b]Last Name:[/b] ANSWER
[b]Job Title:[/b] ANSWER
[b]Badge Number:[/b] ANSWER
[b]B2. EMPLOYEE 2[/b]
[b]First Name:[/b] ANSWER
[b]Last Name:[/b] ANSWER
[b]Job Title:[/b] ANSWER
[b]Badge Number:[/b] ANSWER
[hr]
[centre][size=130][b]INFORMATION ABOUT INCIDENT[/b][/size][/centre]
[b]Date of Incident:[/b] DD/MMM/YYYY
[b]Time of Incident:[/b] HH:MM
[b]Description of Incident:[/b] ANSWER
[b]Evidence of Incident:[/b] ANSWER
[hr]
[centre][size=130][b]DISCLAMER[/b][/size][/centre]
[size=85]This report, prepared by ProTech Security Internal Affairs Division, contains confidential and privileged information intended solely for the use of authorized individuals or entities. The contents of this report are strictly confidential and are protected under applicable laws and regulations governing investigative and personnel matters. The information contained within this report is based on thorough investigation and is provided for the sole purpose of addressing internal matters within ProTech Security. Unauthorized use, disclosure, or distribution of this report, in whole or in part, is strictly prohibited. This report does not constitute an admission of liability or guilt on the part of any individual or entity mentioned herein. The findings and conclusions detailed in this report are based on available evidence and should not be interpreted as a final judgment or determination without proper review and consideration by the appropriate authorities. The ProTech Security Internal Affairs Division assumes no responsibility or liability for any actions taken or decisions made based on the information contained in this report. Any reliance upon the information provided herein is at the recipient's own risk. Access to and possession of this report is restricted to authorized personnel within ProTech Security Internal Affairs Division and other designated individuals or entities as permitted by law. By accessing or reviewing this report, you acknowledge and agree to abide by the confidentiality requirements and legal restrictions outlined herein. Any unauthorized use, disclosure, or dissemination of this report may result in legal action and disciplinary measures.[/size]
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[b]Your signature:[/b] ANSWER
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